by Resume
LAN/WAN Engineer/Technician 12 years of experience! (East Valley)
September 4, 2010 in Jobs, Resumes by Resume
Telecom Wireless Network Engineer/Analyst
Data Network Engineer/ Analyst/ Operations with extensive experience in a large telecommunications company as well as smaller enterprise networks. Committed to quality and building agile creative solutions, while maintaining profitability and retention. Excels at being customer-focused, organized and knowledgeable about network and process improvement. Demonstrated ability to provide innovative, customer retaining, solutions to wireless data network customers. Areas of expertise include:
Hardware Software, Protocols
Cisco Routers (2600, 3600, 7507, 7600) Windows All
Cisco Switches (2500, 5500) Checkpoint Firewall
Nortel PDSN Cisco PIX Firewall 1XRTT, EVDO Wireless
Starent PDSN TCP/IP OSPF, BGP, RIP Routing Protocols
Hughes CDPD MDIS Frame Relay, ATM, T1 interface
Sun Solaris MPLS configuration UNIX, DECNET VLAN
Juniper Routers (M10, M20) Dreamweaver/HTML/Java (minimal) IGX/BPX What’s Up Gold/HP Openview
NIC cards, T1 cards, Ethernet Cards SNMP, VMWARE Siemens D900 Sun Solaris 5-10 / Unix Scripting / Linux
Ethernet, T1 cabling MySQL, Remedy Ticketing Super netting /CIDR
EXPERIENCE
RTS Unlimited IT Consultant, LLC November 2009-Present
Phoenix, AZ
Network Engineer, Field Technician
Completed contracts for True Managed It, Global Resources and Insight.
Responsible for maintenance, implementation and configuration of Cisco equipment.
Work with small business to create a more robust and secure network.
Help customers to implement NAT tables and routing protocols on their Cisco routers and switches within their enterprise network.
Installed and maintained Cisco IP phones for critical banking and financial sites.
Successfully implemented Cisco routers, switches and VOIP infrastructure to new Bank of America commercial banking sites. Including everything from rack and stacking, grounding, and programming VOIP and wireless systems.
Completed site surveys and documentation to aid in equipment and infrastructure upgrades.
Iridium Satellite, Tempe, AZ March 2008 – November 2009
Ground Network Operations Analyst
Monitor end to end global communication from SV’s (Space Vehicles) to Customer Communication devices and all points in between. This includes Unix servers and processes, Cisco routing, switching and firewalls, as well as Window based servers and end stations.
Responsible for ongoing modifications, patch upgrades and optimization of the Short Burst Data communication system. This system is a global data system that transmits over 1.5 million messages per day primarily in the maritime industry.
Implemented Cisco routing and switching devices for Open port VOIP product as well as upgrades for the Short Burst Data product. This included everything from configuration uploads to rack mounting and cabling.
Responsible for testing and optimization of Open Port VOIP application due to be released in late 2008. This includes testing of call flows, network optimization and implementation of monitoring tools for better visibility to issues. Consistently utilize Unix scripting tools as well, as basic Unix to analyze logs and extract necessary data needed to improve network or application performance.
Responsible for upgrading and augmenting current training materials, as well as creating new training materials.
AT&T Global Client Support Center, Phoenix August 2007-March 2008
Contracted with Rose International
Network Operations Analyst
Monitored Systems for various clients on a global scale. Dealt with undersea fiber cable failures from India to Sydney, Australia (and the subsequent routing adjustments to divert traffic) to minor switch module replacements.
Responsible for American Express and Ameriprise client circuit, routing and switching issues. Using SNMP traps, issues would arise and would require immediate investigation and resolution. At times it would be required to call out circuits to local PTT's, or dispatch a field tech to replace routers, DSU's, Module Cards, etc...
Assisted local field technicians and engineers with planned maintenance and scheduled outages. This would require making minor configuration changes to routers and switches.
Maintained critical GNS banking sites responsible for critical banking transactions. Worked closely with American Express Merchant Techs to insure proper encryption was being maintained within Cisco routers.
Monitored, Troubleshot and resolved client issues with IGX trunks, Frame Relay, T1, ISDN and Gig Ethernet issues.
Alltel Communications, Phoenix, AZ January 2000- February 2007
Network Technician III (2000-2003)
Network Engineer I (2004-2007)
Helped to build several wireless data networks which were utilized for public service, global positioning, utility services and E911 service resulting in a 95% retention rate when transitioning from CDPD (legacy technology) to 1XRTT and EVDO.
Administrated and developed network solutions for some of Alltel’s most profitable data customers leading to their retention and an increase from 97% uptime to 99.7%. Those included Burlington Resources, Salt River Project, and Phoenix Fire.
Implemented and administered a maintenance and outage call out procedure for over 200 managed wireless data customers which greatly increased efficiency and productivity for our team.
Helped customers to implement NAT tables and routing protocols on managed Cisco routers and switches within their enterprise network. This would require analyzing the customers needs and implementing a plan to efficiently provide a solution.
Developed and maintained an automated alarming system using “What’s Up Gold” and “WAN Manager” to immediately identify network issues and quickly alert customers to begin troubleshooting.
Developed processes in close relation with Data Sales Engineers to help better serve customer issues during the onset of activation to ensure scalability within their internal network.
Extensive troubleshooting skills spanning several autonomous networks requiring close relations with multiple vendors and carriers (AT&T, Verizon, Qwest, Cingular etc..)
Casa Grande Union High, Casa Grande, AZ 1998-2000
English Teacher
Responsible for the development and creation of curriculum and instructional tools. This would include PowerPoint presentations, development of on line supplemental materials and testing and study materials.
Developed an on line supplemental curriculum that several of the teachers in the English department utilized for their students. This included study resources, on line quizzes and research projects.
Coached the 9th Grade baseball team. Organized and executed practices and devised personal training programs for individual players based upon their deficiencies.
EDUCATION
California University of Pennsylvania, California, PA 1989-1995
Bachelor of Science Degree in English/Education
Minor in Journalism
Maricopa Community College, Mesa, AZ 1998-1999
Computer Networking Curriculum
A+ Certification Curriculum
CCNA Certification Curriculum
Acquired CCNA in 2002
Juniper Router Training
Data Network Engineer/ Analyst/ Operations with extensive experience in a large telecommunications company as well as smaller enterprise networks. Committed to quality and building agile creative solutions, while maintaining profitability and retention. Excels at being customer-focused, organized and knowledgeable about network and process improvement. Demonstrated ability to provide innovative, customer retaining, solutions to wireless data network customers. Areas of expertise include:
Hardware Software, Protocols
Cisco Routers (2600, 3600, 7507, 7600) Windows All
Cisco Switches (2500, 5500) Checkpoint Firewall
Nortel PDSN Cisco PIX Firewall 1XRTT, EVDO Wireless
Starent PDSN TCP/IP OSPF, BGP, RIP Routing Protocols
Hughes CDPD MDIS Frame Relay, ATM, T1 interface
Sun Solaris MPLS configuration UNIX, DECNET VLAN
Juniper Routers (M10, M20) Dreamweaver/HTML/Java (minimal) IGX/BPX What’s Up Gold/HP Openview
NIC cards, T1 cards, Ethernet Cards SNMP, VMWARE Siemens D900 Sun Solaris 5-10 / Unix Scripting / Linux
Ethernet, T1 cabling MySQL, Remedy Ticketing Super netting /CIDR
EXPERIENCE
RTS Unlimited IT Consultant, LLC November 2009-Present
Phoenix, AZ
Network Engineer, Field Technician
Completed contracts for True Managed It, Global Resources and Insight.
Responsible for maintenance, implementation and configuration of Cisco equipment.
Work with small business to create a more robust and secure network.
Help customers to implement NAT tables and routing protocols on their Cisco routers and switches within their enterprise network.
Installed and maintained Cisco IP phones for critical banking and financial sites.
Successfully implemented Cisco routers, switches and VOIP infrastructure to new Bank of America commercial banking sites. Including everything from rack and stacking, grounding, and programming VOIP and wireless systems.
Completed site surveys and documentation to aid in equipment and infrastructure upgrades.
Iridium Satellite, Tempe, AZ March 2008 – November 2009
Ground Network Operations Analyst
Monitor end to end global communication from SV’s (Space Vehicles) to Customer Communication devices and all points in between. This includes Unix servers and processes, Cisco routing, switching and firewalls, as well as Window based servers and end stations.
Responsible for ongoing modifications, patch upgrades and optimization of the Short Burst Data communication system. This system is a global data system that transmits over 1.5 million messages per day primarily in the maritime industry.
Implemented Cisco routing and switching devices for Open port VOIP product as well as upgrades for the Short Burst Data product. This included everything from configuration uploads to rack mounting and cabling.
Responsible for testing and optimization of Open Port VOIP application due to be released in late 2008. This includes testing of call flows, network optimization and implementation of monitoring tools for better visibility to issues. Consistently utilize Unix scripting tools as well, as basic Unix to analyze logs and extract necessary data needed to improve network or application performance.
Responsible for upgrading and augmenting current training materials, as well as creating new training materials.
AT&T Global Client Support Center, Phoenix August 2007-March 2008
Contracted with Rose International
Network Operations Analyst
Monitored Systems for various clients on a global scale. Dealt with undersea fiber cable failures from India to Sydney, Australia (and the subsequent routing adjustments to divert traffic) to minor switch module replacements.
Responsible for American Express and Ameriprise client circuit, routing and switching issues. Using SNMP traps, issues would arise and would require immediate investigation and resolution. At times it would be required to call out circuits to local PTT's, or dispatch a field tech to replace routers, DSU's, Module Cards, etc...
Assisted local field technicians and engineers with planned maintenance and scheduled outages. This would require making minor configuration changes to routers and switches.
Maintained critical GNS banking sites responsible for critical banking transactions. Worked closely with American Express Merchant Techs to insure proper encryption was being maintained within Cisco routers.
Monitored, Troubleshot and resolved client issues with IGX trunks, Frame Relay, T1, ISDN and Gig Ethernet issues.
Alltel Communications, Phoenix, AZ January 2000- February 2007
Network Technician III (2000-2003)
Network Engineer I (2004-2007)
Helped to build several wireless data networks which were utilized for public service, global positioning, utility services and E911 service resulting in a 95% retention rate when transitioning from CDPD (legacy technology) to 1XRTT and EVDO.
Administrated and developed network solutions for some of Alltel’s most profitable data customers leading to their retention and an increase from 97% uptime to 99.7%. Those included Burlington Resources, Salt River Project, and Phoenix Fire.
Implemented and administered a maintenance and outage call out procedure for over 200 managed wireless data customers which greatly increased efficiency and productivity for our team.
Helped customers to implement NAT tables and routing protocols on managed Cisco routers and switches within their enterprise network. This would require analyzing the customers needs and implementing a plan to efficiently provide a solution.
Developed and maintained an automated alarming system using “What’s Up Gold” and “WAN Manager” to immediately identify network issues and quickly alert customers to begin troubleshooting.
Developed processes in close relation with Data Sales Engineers to help better serve customer issues during the onset of activation to ensure scalability within their internal network.
Extensive troubleshooting skills spanning several autonomous networks requiring close relations with multiple vendors and carriers (AT&T, Verizon, Qwest, Cingular etc..)
Casa Grande Union High, Casa Grande, AZ 1998-2000
English Teacher
Responsible for the development and creation of curriculum and instructional tools. This would include PowerPoint presentations, development of on line supplemental materials and testing and study materials.
Developed an on line supplemental curriculum that several of the teachers in the English department utilized for their students. This included study resources, on line quizzes and research projects.
Coached the 9th Grade baseball team. Organized and executed practices and devised personal training programs for individual players based upon their deficiencies.
EDUCATION
California University of Pennsylvania, California, PA 1989-1995
Bachelor of Science Degree in English/Education
Minor in Journalism
Maricopa Community College, Mesa, AZ 1998-1999
Computer Networking Curriculum
A+ Certification Curriculum
CCNA Certification Curriculum
Acquired CCNA in 2002
Juniper Router Training
