August 20, 2010 in Jobs, Resumes by Resume
Erin Pounders 3800 W Chandler Blvd #1081
Chandler, AZ 85226
(480) 206-4550
Objective
To obtain a career I can thrive in and exercise my skills in customer service.
Work History
July 2009 – August 2010 Collections Manager Central Coast Nutraceuticals
888-692-8352 Phoenix, AZ
Promoted from Customer Service supervisor to start a department collecting on delinquent accounts customers had with the company. Took payments over the phone by credit card as well as processed payments customers sent through the mail vial check, money order, or cashiers check. Kept a monthly log of all paid accounts. Handled calls from customers concerning their delinquent account as well as taking escalated calls from customers. Assisted the general manager and owner of the company with day to day tasks as well as payroll. As well as several other duties. $13 hr. Supervisor was Mike McKenzy.
October 2008 – July 2009 Customer Service Rep/Supervisor Central Coast Nutraceuticals
888-692-8352 Phoenix, AZ
Started as a customer service representative taking orders from customers, explaining what they were signing up for, taking payments over the phone via credit card for orders. Handled customer service calls that people wanted to cancel their membership, or had general questions about their order. Assisted the general manager and owner of the company with day to day tasks. $10 - $12 hr. Supervisor was Mike McKenzy.
September 2004 – August 2005 House Manager Tungland Corporation
602-728-0453 Phoenix, AZ
Worked with disabled clients that lived in a group home setting. Worked with staff to ensure the safety of clients as well as making sure all medication was properly dispensed. Worked with staff to keep the home running efficiently and in compliance with state and federal law. Took clients to doctor appointments, dentist appointments, etc. Worked with the clients families to ensure their family member was well taken care of. $13 hr.
October 2003 – September 2004 Specimen Processor Spectra Laboratories
1-800-433-3773 *4073 Everett, WA
Worked for a dialysis center processing different specimen samples. Packaged and shipped specimens to Laboratory for testing. Retrieved lab results for nurses so the patient could receive the correct care. Passed all required tests needed to receive certificate to become a specimen processor. $10 hr. Supervisor was Don Mapes.
April 2002 – October 2002 Customer Service Rep VoiceStream Wireless
503-763-8150 Salem, OR
I assisted customers with any questions with their mobile phones as well as took payments over the phone. I assisted customers with replacing their mobile phones and explaining their accounts and billing procedure. $10.10 hr. Supervisor was Anna Spence.
Janurary 2001 – October 2001 Customer Service Rep Sears Marketing Center
770-621-6890 Shoreline, WA
I cancelled maintenance agreements for customers on appliances and other items. I as well sold the maintenance agreements and assisted customers with questions concerning their agreement. I assisted new employees and assisted senior reps with workloads. $9.50 hr. Supervisor was Alice Colburn.
June 2000 – December 2000 Day Manager Godfather’s Pizza
Kirkland, WA
Supervised the crew. Made sure everything was done before I went home. Made sure the crew was productive and on-task. Made sure customers were satisfied before they walked out the door. I made sure everything was clean and up to health codes. I also made sure shipments were put away properly. I also prepared food and handled daily cash and credit card transactions. $8.75 hr. Supervisor was Judy Burdett.
June 1997 – February 2000 Crew McDonald’s
425-482-1608 Snohomish, WA
Took orders and money at the drive thru and front counter. Prepared food in cooking area. Hosted children’s birthday parties and trained others to host parties. $5.25 hr to start, $7.25 hr ending. Supervisor was Shari Miller.
Education
June 1999 – Winter 2000 Lake Washington Technical College
Kirkland, WA
Studied Medical assisting
1997 – 1999 Snohomish High School
Snohomish, WA
High school diploma
Skills
I can type 40+ wpm; I am very comfortable with computers and the internet. I can use Microsoft Word, Excel, Numbers, Pages, and have the 10 key memorized. I work well with others, but succeed working alone as well.
References
Please ask
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