May 11, 2010 in Jobs, Resumes by Resume
Highlights of my resume include:
- Expertly install, configure, administer, and maintain complex networks and provide complete security and recoverability for business-critical information.
- Investigate, troubleshoot, and isolate hardware and software issues to identify root causes and ensure rapid resolution to minimize operational impacts.
- Manage relationships with vendors and monitor adherence to Service Level Agreements and contract terms with focus on maintaining high levels of service.
As you will see, my experience provides me with the skills and expertise to quickly respond to changes and effectively adjust priorities. My excellent ability to communicate with diverse cross-functional colleagues, vendors, and users enables me to facilitate planning and coordination. Furthermore, my commitment to continually evaluating and implementing cutting-edge technologies will prepare your organization for continued growth.
SYSTEMS ADMINISTRATOR
Technically sophisticated and results-oriented with demonstrated track records installing, configuring, and managing complex networks to meet core business needs. Partner cross-functionally to coordinate migrations, upgrades, and other projects impacting system availability. Refined troubleshooting skills with ability to quickly and accurately diagnose hardware, software, and connectivity issues; implement appropriate corrective actions and repairs.
AREAS OF EXPERTISE:
Installation / Configuration / Maintenance
Technical Training / User Support
Vendor Relationship Management
Process Automation / Improvement
Troubleshooting / Diagnosis / Repair
Problem Solving / Resolution / Documentation
System / Information Security
Hardware / Software Management
Technical Documentation / Reporting
TECHNICAL PROFICIENCIES
Platforms: Windows Desktop, Windows Server, Microsoft Exchange Server w/ Blackberry Integration, Blackberry Server, Apache Web Server, IIS,
Tools: Word, Excel, PowerPoint, Outlook, Access, Custom CRM Application, Oracle 9i, SQL, MySQL, PHP, Perl
Hardware: Servers, Peripherals, PCs, Telecommunication Equipment
RELATED EXPERIENCE
EVOLVER INC, Phoenix, AZ 2010
Systems Administrator, U.S. Census
Displayed in-depth knowledge on the inner workings of the application in order to properly investigate failed queue and other application issues with minimal supervision. In addition, this individual needs to have window server administration experience to assist the System Management Paper Windows Severs role during peak demand periods.
Read and interrupt Windows event logs to quickly understand potential issues in processing forms
Learn the workflow of how a Census form is scanned into an electronic image and the various stages it goes through until ready for checkout by the system.
Ability to interrupt error conditions and basic retry steps to follow to move the image along in processing.
UNITED STATES ARMY RESERVE, Multiple Locations 1999 2010
Information Technology Specialist, 2005 2009
Held responsibility for managing, administering, and configuring network, including servers, peripherals, and data / voice equipment. Managed documentation and tracking records. Troubleshot, diagnosed, and resolved technical hardware / software issues. Oversaw Information Assurance / system security. Mentored junior team members on day-to-day operations, installation, and troubleshooting.
Key Achievements:
Co-wrote and implemented automated system to track purchases using Perl running on Apache Web Server.
Introduced new procedures to replace customer computers resulting in faster turn-around decreased impact on customers.
Information Systems Operator / Analyst, 2000 2004
Installed, operated, and maintained systems and peripherals. Wrote and tested information retrieval programs. Created and updated all required documentation and records, including key metrics and training material. Performed advanced troubleshooting and problem resolution.
Key Achievements:
Conducted routine licensing audits to ensure consistent compliance.
Recognized with award for leading team to successfully implement fully functional network, including installing servers, peripherals, cabling, and 50+ workstations within 2-day timeframe.
WESTYE GROUP SOUTH WEST, Scottsdale, AZ 2006 2008
Network Administrator
Managed Windows, AIX, AS / 400, Blackberry, Apache, IIS, and Exchange servers to deliver maximum uptime and functionality for primary and remote office locations. Communicated with end users to provide technical support and resolve issues promptly; trained on CRM and Microsoft Office applications. Oversaw vendor relationships to ensure consistent service. Assembled, repaired, and tested PCs and servers. Configured VPN to enable remote access for field and executive team members.
Key Achievements:
Implemented automated sales reporting capability to allow sales team to independently monitor progress and goals.
Successfully managed and completed Exchange migration to new domain and integrated remote office.
Played key role in facilitating transition to CRM and Warehouse Management software solutions.
Held accountability for all IT and telecommunication equipment purchasing, including evaluation, selection, negotiation, and implementation.
ADDITIONAL EXPERIENCE
UNITED STATES ARMY RESERVE, Multiple Locations
Functional Specialties Supervisor, 2009 2010, Baghdad, Iraq
Led team responsible for ensuring operational readiness of all equipment and team members. Forged partnership with colleagues and cross-functional teams to facilitate training and logistical planning. Maintained detailed and comprehensive tracking documents for all projects to ensure accountability. Provided training to local nationals as well as US team members.
Key Achievements:
Compiled and managed records and information of 80 projects valued at $500M+ for internal audit conducted by the Special Investigator General for Iraq Reconstruction.
Received formal award in recognition of exceptional performance and dedication to achieving results.
Team Leader, 2005 2006, Kandahar, Afghanistan
Served as Civil Affairs leader for 4-member team supporting mission-critical operations. Assessed and advised senior leadership on local capabilities. Managed $2M Emergency Response Program. Operated voice / data communications equipment and automated data processing equipment.
Key Achievements:
Developed and implemented Civil Military Operations tracking database subsequently adopted by Canadian Army for use throughout Kandahar Province.
Excelled in role typically filled by higher-ranked individual due to excellent leadership skills; recognized with formal awards.
PROFESSIONAL DEVELOPMENT
Extensive United States Army Reserves training, including Information Systems Operator / Analyst Training
Currently working towards MCITP certification (replaces MCSE), to be completed by July.
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